RMI

Who is RMI?

With a membership of 8 200, the RMI provides a very effective collective voice that gives members considerable clout in
negotiating better trading conditions.
As the lead voice in the motor industry, the RMI is a member-driven organization that
constantly seeks solutions to concerns raised by members in the day-to-day running of their businesses.
Members needs are
serviced through five regional offices, manned by 63 professional staff. In addition, the RMI is the major employer
representative of the Motor Industry Bargaining Council, playing a significant role in labour negotiations as well as the
industry’s social benefit schemes, dispute resolution processes and exemption procedures

Objectives of the RMI

To promote, protect and encourage the interests of members and the motoring public by setting and maintaining proper
standards of service and ethical trading conditions in the industry.
Regulates relations between members and their employees and/or trade unions and protects and furthers the interests of
members in that regard.
Promotes, supports or opposes when necessary, any proposal, legislative or other measures affecting the interests of members.
Affiliated with, and participates in the affairs of other bodies sharing common interest with RMI members i.e. NAAMSA,
NAACAM, SABS, DoT, Busa, Nedlac, SAPIA, DTI, etc
To maintain high standards of business ethics and service delivery to the motoring public by members of the RMI, and where
necessary provide upliftment programmes to improve the knowledge and professionalism of members.

Code of Conduct

Accredited members are party to the RMI Consumer Code of Conduct in terms of which the consumer is assured that an
accredited member undertakes to:
Sell his quality products and services at a fair and reasonable price.
Honour both in letter and in spirit any guarantees applicable to products and services sold by them.
Acknowledges that, should there be a dispute between a consumer/customer and our member which could not be amicably
settled at Management level, the consumer/customer has the right to refer such dispute to the RMI for investigation.
RMI’s Consumer Services divisions are deployed countrywide.
Professional intervention ensures a proud record of high success rate in dispute resolution.

Consumer Focus

In an industry that in most sectors is over-traded, we are constantly promoting to the consumer that by dealing exclusively with
RMI members, they will have peace of mind knowing that they are protected by our Code of Conduct, which ensures fair and
reasonable prices, quality goods, a guarantee of parts and services and a recourse should they not be satisfied